The Traffic Manager oversees the efficient flow of work from account management throughout the agency – both online and offline efforts. Specific responsibilities include creating project schedules; maintaining job files; tracking, monitoring, and routing projects; conducting status meetings; enforcing quality control with proper sign-offs; and performing other job-related duties as assigned.
The traffic manager’s main objective is to ensure all work from account services flows efficiently throughout the agency. This role is responsible for keeping everyone on task to meet project deadlines, handle the project logistics and proactively keep all parties updated on the progress.
- Work closely with Production teams, Account teams, and Creative teams to get projects started quickly, scheduled, updated, and running effectively and efficiently through the Agency.
- Meet regularly with Planit Teams to communicate the status of existing projects, and details about new projects coming into the agency.
- Participate in project kick-off meetings for new initiatives and lead daily and/or weekly status meetings with all team members.
- Run weekly Account Team traffic meetings.
- Attend client project kick off meetings, internal client meetings, and weekly stand up meetings.
- Lead implementation of Monday.com
- Assess new projects with Planit teams and develop schedules, assign/manage tasks utilizing software tools (Advantage, Monday.com) to manage.
- Establish clear documentation and specification requirements at the start of all projects.
- Conduct regular check-ins to ensure timely and accurate completion of all deliverables.
- Actively monitor project workflow for timeliness and adherence to assignment deadlines
- Review current and future timelines and job status with account teams, and if necessary, the individuals working on the jobs.
- Gather and analyze project information, assess complex issues and recommend solutions
- Keep projects on track, facilitate handoffs from one functional area to another, raise red flags, ask for help identifying dependencies and risks, and look to the manager for guidance to understand the business impact and decisions made during the project.
- Aligns and supports all agency departments in achieving agency goals equally
- Strong ability to reconcile budgets/identify opportunities for efficiency.
- Reschedule projects based on new or changing priorities and available resources. Supports projects by creating appropriate internal documentation and effectively communicate goals, issues, timelines, etc. to team
- Works closely with ECD, AD, and SLT Team leaders to improve process and productivity.
- Balance internal resources, staff workloads, timelines, and finances to ensure deliverables are met on time and on budget.
- Monitors weekly billablilty and productivity reporting.
- Report to management about the current workflow, and communicate any possible issues with too much, or too little, work coming into the agency.
- Work with freelancers and temporary contractors, getting them approved and in the system for creative teams.
- Work with freelancers and contractors and ensure they have the resources needed for their jobs
- Distribute assignments to creative teams and other departments, depending on their availability and priorities
- Monitor projects and workloads, adjusting assignments and deadlines accordingly
- Manage the workflow for the agency and touch every project at key points in the project lifecycle
- A minimum of 5 years operations/managerial experience. Agency experience is strongly preferred.
- Bachelor’s degree required.
- Strong organizational skills & the ability to multitask in a fast-paced environment
- Possesses a high attention to detail
- Positive, friendly, and helpful attitude
- Self starter with high level of initiative and a strong sense of ownership and urgency
- Strong aptitude for problem solving
- Self-motivated and capable of managing work with little direct supervision
- Comfort with holding teams accountable
PHYSICAL & WORK ENVIRONMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.